31 August 2020
In Thailand, the specific laws on consumer right on defective goods can be found in sections 472-474 of Civil and Commercial Code, the Consumer Protection Act B.E.2522 (1979) and the Consumer Case Procedure Act B.E. 2551 (2018). While the laws allow for complaints of defective goods to be filed either with the courts or the Consumer Protection Board, in practice, they are problematic and impractical for the consumers at large.
The existing laws do not provide a clear definition of “defect” or specifically deal with the process or criteria of repair, replacement or other remedies that consumers can use including the timeframe for business operators’ liability to remedy the problem.
In order to get compensation from any defective products, the consumers must bring the case through the competent court. The court process, even though it has been somewhat optimised by the Consumer Case Procedure Act, can still take too much time and effort for general consumers. It requires some technical legal knowledge for the case to be truly successful.
Read the full article here.
For more information, please contact:
Threenuch Bunruangthaworn, Managing Director | ZICO Insights Law
threenuch@zicolaw.com
