1. Hi Luke, tell us the story behind VXT.
VXT started in 2019 while Lucy Turner (VXT Co-Founder) and I were still at university. We launched as New Zealand’s first app to help people manage voicemail and quickly grew to over 4,000 users. But when growth stalled, we asked our users one simple question: “What’s something you do regularly that’s really frustrating?”.
After more than 100 interviews a common theme emerged: lawyers hated recording time from phone calls. So we pivoted from voicemail to a phone system built for law firms that automatically completes all of the paperwork associated with phone calls.
Since launching VXT Phone in 2021, we’ve grown to serve thousands of lawyers around the world who use VXT to make 200 thousand calls per week. Today, we have built an incredibly compelling product for law firms. As a result we have grown 10% per month for 17 months and counting.
2. What are the services or products that VXT provides?
Lawyers spend half of their time at work on paperwork from calls, messages and meetings. Law firms use VXT to make calls, send messages, host meetings, and we automate all of that paperwork with legal integrations and AI.
Today our core product, VXT Phone, is a phone system that integrates with legal case management systems, to display client information on incoming calls, and auto-save all of the important details from a call such as billable time, manual notes, or AI-generated transcripts. against the right legal matter in a firm’s case management system. Lawyers have used VXT to make more than 9 million phone calls.
Some of VXT‘s most popular features include call recording (with automatic disclosure), automatic time tracking, and AI phone call transcripts and summaries. VXT integrates with popular legal software like Clio, Actionstep, MyCase, Smokeball and more.
Beyond VXT Phone, we’re building additional tools to help enhance legal communication even further, including:
- VXT Team, our alternative to Microsoft Teams for managing internal messages and files.
- VXT Meet, video conferencing integrated with legal software. We’re starting with an AI note taker that joins your, Teams, Zoom, or Google Meet meetings, takes detailed notes, and files them in your case management system. Later, we’ll release our own native video conferencing solution.
3. How does the above optimise the daily operations of an in-house legal team/ law firm?
Lawyers lose hours every day to administrative work.. Every call needs notes, billing, and documentation, which takes around 5 minutes per call. On top of lost time, manual processes create risk of missed details, billing errors, case delays, or even client disputes. At best, lawyers spend hours each week recording their notes and time from calls, at worst they don’t do it and the firm misses out on revenue.
VXT solves these pain points automatically. For example, after every call, it transcribes and summarises the conversation, logs the duration, stores the recording, and creates a file note that can be saved directly to the correct matter in your legal software, reducing time spent on notes and increasing time available for legal work and better records that reduce the risk of mistakes or disputes.
By automatically tracking every billable second on calls, VXT also helps firms recover the 20% of time that typically goes unlogged, meaning it pays for itself. Law firms also use VXT to improve their client service with features like contact syncing (so they always know who is calling), and a simple-to-use call flow builder (so clients and potential customer calls are always sent to the right place).
VXT saves time, boosts revenue, and reduces risk all while improving client service. It’s a smarter, simpler way for legal teams to manage communication and focus on what matters most.
4. What do you believe will be the most significant change in how in-house legal teams use technology in the next 10 years?
In 10 years paperwork will be a thing of the past. Advances in speech recognition and machine learning will make it possible to automate massive amounts of work for certain professions. This is especially true in law, where lawyers still spend too much time on paperwork. Lawyers will use technology to take care of admin like filing, summarising, creating file notes, logging time, and even managing parts of client calls.
All of this will free them up and give them more time and energy to focus on the human elements of their role only they can do (tasks like thinking, advising, and building relationships with clients). This won’t just mean moving from pen and paper to digital; the biggest shift will see lawyers moving from tools that support legal work to tools like VXT that actually do parts of it.
We’re heading toward a future where technology takes care of the admin in the background, capturing conversations, drafting file notes, logging time, and filing documents where they belong. It’s not about replacing people, but about giving lawyers more time to spend with clients and on complex, high-value work that only they can do.
That means no more switching between systems, no more lost billables, and no more paperwork. Just one simple system that handles the admin so lawyers can get back to helping their clients reach the best outcomes.
And it won’t just be about improving these tools, it will also be a focus to consider how this tech feels to use. Tools will be faster, smarter, and more intuitive. The next generation of lawyers won’t accept clunky, outdated software, they’ll expect tech that thinks and works the way they do.
At VXT we’re building toward that future now with software that reduces the administrative load for lawyers, fits into the workflows and tools they already use, and helps teams focus on strategy, relationships, and outcomes; not paperwork.
KorumLegal is a boutique legal consultancy committed to providing value innovation in legal service delivery. The legal services industry is continuing to change with ‘NewLaw’ – and clients are seeking more innovative and cost-effective solutions without compromise on experience and quality
