Efficiency is generally speaking a huge reason tool/tech is desirable in the first place. At Kalexius, we routinely use a range of tech options with great results. However, tech is only one part of the equation.
If you focus exclusively on the tech without looking at people and process, your tool might end up hindering efficiency. As Siân Ashton said in her interview with The Lawyer , “You can’t just throw a bit of software at something and make it better.”
Automation of a good process is useful. Automation of a bad process is… bad. Reviewing the processes should be the first step to avoid seeing a bad process snowball through automation.
Is the new tool going to align with my business needs? If not, it can fail and be costly – in a nutshell, a big waste of time.
Get all users on board with tailored and adjusted training and things will work out. Stick to generic training without taking skillsets into account or even checking that – resentment will start brewing and efficiency will plummet.
I have great new tech set up – now I need the tech company to lead the implementation. Sure, but very few companies offer this. Without a roadmap and/or a project management timeline identifying work owners, odds are implementation will fail.
Tech supports people, not the other way around. You need the right person taking charge of the implementation process and/or taking the lead on using the tool to get efficiency gains. Training the wrong people for the wrong task just doesn’t make sense.