Law In Order won the 2024 Service Champion – Customer Service Project of the Year – Service Innovation category. The Awards recognise and reward Australia’s most outstanding customer service-driven organisations and individuals.
Law In Order is proud to announce that we have been awarded the 2024 Service Champion – Customer Service Project of the Year – Service Innovation category at the Australian Service Excellence Awards (ASEA), hosted by the Customer Service Institute of Australia (CSIA). This recognition reflects our dedication to elevating customer service standards through innovative solutions like SmartAAI, which is designed to revolutionise our clients’ experience in eDiscovery and document management.
Empowering Service Excellence through Innovation with SmartAAI
SmartAAI, our AI-driven solution, is at the forefront of this achievement. By combining machine learning with intuitive workflows, SmartAAI enables our clients to manage document reviews with greater speed and accuracy, ultimately transforming eDiscovery processes. Our clients benefit from reduced processing time, streamlined data analysis, and precise results—all while maintaining robust data security and compliance standards.
Murali Baddula, Chief Digital Officer, shared his thoughts on the win: “This award is a testament to our team’s commitment to service excellence and the game-changing potential of SmartAAI. Receiving this recognition strengthens our drive to keep pushing the boundaries of service innovation for our clients.”
About the Australian Service Excellence Awards
The Australian Service Excellence Awards celebrate organizations across Australia that are dedicated to delivering outstanding customer service. Each year, the awards recognize businesses and individuals who excel in customer satisfaction, engagement, and innovation. This award reflects our commitment to client-centered service, leveraging technology to deliver solutions that truly make a difference in the legal services landscape.
We extend our sincere gratitude to CSIA for this recognition and to our dedicated team for their relentless pursuit of excellence. Thank you to our clients for their trust and support on this journey.
Learn more about how SmartAAI can elevate your eDiscovery needs by visiting the Australian Service Excellence Awards website.
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